Refund policy

Returns

We get it — sometimes things go wrong during shipping, and that's frustrating. Because alcohol sales are heavily regulated, we can't accept returns just because you changed your mind. But if something genuinely went wrong with your order, we absolutely want to make it right.

You're covered if:

  • Your bottles showed up broken or damaged in transit 

  • You received the wrong product 

  • Part of your order was missing 

Here's what you need to do: reach out to the retailer's customer support team within 3 days of receiving your delivery. Have your order number handy, and if there's visible damage or a mix-up, snap a few photos — it speeds everything up. Outside of these situations, all sales are considered final. We wish we could be more flexible, but alcohol regulations don't leave a lot of wiggle room on this one.

 

Refund

Refunds are issued only after the issue has been reviewed and approved by the retailer’s customer service team. Approved refunds will be processed to the original method of payment within 3 to 4 business days from the issue date, depending on your bank or card issuer’s processing time. Shipping fees are non-refundable unless the return is due to a fulfillment error.

 

Exchanges and Replacements

If your order arrives damaged or you got something you didn't actually order, the retailer will work with you on a solution. Typically, that means one of two things:

  • They'll send you a replacement or exchange for the correct or undamaged product 

  • If the item is no longer in stock, a full refund can be issued instead — but for orders over $25, the retailer may need to retrieve the original bottles first. They'll also verify that the bottles are in an acceptable condition before processing the refund

Pretty straightforward. The goal is to get you what you paid for, one way or another.